This policy explains what personal information JYD Hotel collects through this website and our front desk, why we collect it, and the choices you have. It's written in plain language rather than dense legal text — if anything is unclear, contact us using the details at the bottom of this page.
1. Information We Collect
We collect information in a few different ways, depending on how you interact with us:
When you make a reservation on this website
- Full name, email address, and phone number
- Requested check-in and check-out dates, room type, and any special requests you add
- Nationality, if you provide it, for guest registration purposes required at Philippine hotels
When you chat with our website assistant
- Your name, and a phone number or email address if you share one so we can confirm a booking or identify you as a returning guest
- The contents of the conversation itself, which our staff may review to follow up on your request
When you stay with us
- Government-issued ID details and other information collected at check-in, as required by Philippine hotel registration regulations
- Billing and folio information, including charges, payment method, and amounts paid — payments themselves are handled directly at the property, not through this website
Automatically, when you browse this website
- Standard technical information such as your browser type, device, and pages visited, collected through cookies as described in our Cookie Policy
2. How We Use Your Information
We use the information above to:
- Create, confirm, and manage your reservation
- Contact you about your booking, respond to inquiries, and provide customer support
- Register you as a guest as required under Philippine law and maintain accurate hotel records
- Recognize you as a returning guest so we can serve you faster on future stays
- Improve this website and our services, including through the aggregate, non-identifying analytics described in our Cookie Policy
- Meet our legal, tax, and regulatory obligations
We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects on you.
3. Cookies & Analytics
This website uses cookies for basic functionality and, only with your consent, for analytics that help us understand how the site is used. You'll see a cookie banner the first time you visit, and analytics cookies are not set until you choose to accept them. Full details are in our Cookie Policy.
4. Who We Share Information With
We do not sell or rent your personal information. We share it only in these situations:
- Service providers that help us operate this website — for example, hosting infrastructure and, if you consent to analytics cookies, Google's analytics services. These providers only process information on our instructions.
- Legal and regulatory purposes — such as guest registration records that Philippine law requires hotels to keep, or in response to a valid legal request from a government authority.
- Business transfers — if the hotel is ever sold or transferred, guest information may transfer as part of that transaction, subject to the same protections described here.
5. How We Store & Protect Your Information
Your information is stored in our property management system, which is only accessible to authorized staff who need it to do their jobs, protected by individual staff logins and, for accounts with it enabled, two-factor authentication. While no system can guarantee perfect security, we take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
6. How Long We Keep Your Information
We keep guest and reservation records for as long as needed to fulfil the purposes described in this policy, including the retention periods required by Philippine tax, accounting, and hotel registration regulations. After that, information is securely deleted or anonymized.
7. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the right to:
- Be informed that your personal information is being processed, which this policy is intended to do
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Object to or withdraw consent for certain processing, such as analytics cookies
- Request that we erase or block your personal information, subject to our legal retention obligations
- Receive a copy of your data in a portable format, where applicable
- File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated
To exercise any of these rights, contact us using the details below. We'll respond within a reasonable time and in line with what the law requires.
8. Children's Privacy
This website and our booking process are intended for adults. We do not knowingly collect personal information directly from children. Information about a child staying with a parent or guardian is collected as part of that adult's reservation, not directly from the child.
9. Changes to This Policy
We may update this policy from time to time, for example if we change how the website works or if the law changes. We'll update the "Last updated" date at the top of this page when we do.
Contact Us
If you have questions about this policy or how we handle your information, reach us at:
JYD Hotel
M Perez St, Poblacion, Guihulngan City, Negros Oriental, 6214
Phone: +63-917-1381836
Email: hotel@jyd-holdings.com